Shipping Policy

Delivery and service

At Kate Toledo Collectables we focus on product quality, great service and speedy delivery. Thanks to our own one-stop production facility, we dispatch many products within 24 hours of receiving the order. This is because all of our staff and production capabilities are in the same building, ensuring each product is printed and manufactured to the company’s long-established high standards. Production times vary according to each product detailed on its' product page and add shipping time on top. Delivery does not have to be to billing address which is great for ensuring acceptance of the parcel or sending gifts. Kate Toledo Collectables does not count weekends or public holidays as production days.

UK Delivery

Kate Toledo Collectables uses Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays. The average delivery price will vary depending on the number of items in your order.

If we dispatch after 6 pm, parcels are usually picked up the morning after. At this point, unfortunately, no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.

If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service. We can offer a Saturday delivery service for an extra fee.

If you require guaranteed faster shipping time please use our guaranteed next day delivery option. Next day delivery service ensures your item arrives the following business day. If your package is over 2kg or especially bulky we use FedEx couriers, for all other packages we use the Royal Mail’s Special Delivery next business day service. The guaranteed delivery choice is available in the shopping basket and incurs an additional charge. We also offer guaranteed Saturday deliveries (excluding business addresses), through Royal Mail and FedEx, for a further fee.

UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. If large or bulky pack to non-UK mainland destination, there may be a remote or over water surcharge in the shopping basket.

Kate Toledo Collectables is happy to offer worldwide shipping with customs duties paid for most countries. If you are placing your order from outside the UK and would like delivery to your country please check if Kate Toledo Collectables offers a corresponding international website to avoid potential charges. These can be found in the footer section of our website.

If your Kate Toledo Collectables order is to be delivered outside the UK or one of our corresponding international sites, you may incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. We advise checking the specific customs or import duty policies for your delivery country.

Adverse Weather Conditions

When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays we work closely with both Royal Mail and FedEx. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on Royal Mail and FedEx websites as well as local weather news.

In Case Of Royal Mail Strikes

In the case of Royal Mail strikes, Kate Toledo Collectables is still able to deliver your items the next day, excluding Sundays. We switch to alternative delivery methods. We suggest you have your items delivered to your work address, which activates our free courier upgrade for delivery the following business day but only in the case of Royal Mail strikes. If you are unable to include a work delivery address, you are able to upgrade to Royal Mail Special Delivery for a little extra. During strikes, Royal Mail may still deliver small packages (under 2kg). Unfortunately, delivery is not guaranteed. However, Special Delivery items receive priority treatment we are led to believe even during strikes. Top tips in case of Royal Mail Strike: 1) Have your items sent to a work address and receive a free courier upgrade. 2) Pay small fee £4 to £5 upgrade for Royal Mail’s Special Delivery service.

International Fast Worldwide Shipping

Most international deliveries are with customers in 3 - 5 days. Kate Toledo Home uses FedEx, DHL, TNT, Yamato or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, where it may be necessary for Kate Toledo Collectables to pass on the remote area surcharge levied by the carrier. Delivery outside the EU may attract local tax duty to pay which is administered by the local territory and is out of the hands of Kate Toledo Collectables.